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Issue March 2004                               "Keeping Businesses Moving Towards Success"

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Business Telephone System Dealers

Virtually all phone systems require the assistance of a dealer for programming and installation. As a result, finding a good dealer can be the most important part of the purchase, since any phone system you choose needs to be properly installed for optimal performance.

The most important consideration in choosing a dealer is the number of installations completed with your system. A dealer who has installed many of the same systems will be much more familiar with the problems that can occur. Ideally, the brand you are considering should be the dealer's best-seller. Knowing that the dealer is committed to the line, you can be assured of a long-term source for service.

Inquire about the dealer's specific installation experience. Ask about the size of the companies involved and what options or features were added.

Also obtain a list of references, including several completed in the past year, so you can ask about their experiences in detail.

Some other questions you may want to ask:
  • Who will install the system? The dealer or a subcontractor?
  • Who will provide training?
  • What are the terms of the warranty?
  • What are the costs associated with service and maintenance?
  • Does the dealer provide backup during a power failure?
  • How long will it take for the dealer to respond to trouble calls?
  • Does the dealer have remote maintenance capabilities?

Click Here For A Directory Of Dealers of Business Phones Systems that can help you with all your communications needs.

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*Article by Patricia Kopp.  Visit www.creativeBUSINESSworks.com for more original content on marketing tips, sales strategies and business success.
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