Issue July 2003 "Keeping Businesses Moving Towards Success"
I stumbled across a very simple formula that sells products like crazy. If you're interested in selling your products by the hundreds or even thousands, click here.
Learn the fastest way
to protect your organization from the risk of internet misuse.
Make Contact. Build Relationships. Get Results. Purchase ACT! 6.0 for 2004 today!
How to Handle Difficult People
Difficult situations are a
part of everyone's life. If you ignore situations where you have a
almost always get worse. Employees get fired, partnerships and marriages
break up, everyone is miserable.
Waiting and worrying is the most common
"solution" but it only allows a stressful situation to get
If you try to fix the problem by
attacking the person in anger. it will give you a bad name, make people
afraid of you and reduces honest communication.
Avoiding the problem or the person is
another common solution but not always a wise or practical one. Losing
employees, supporters and friends because you needlessly disassociate
from them may reduce your anxieties but will not solve the problem.
The Best Solution Is to Confront and
Handle Difficult People
When you face and resolve the problem
yourself, you feel accomplished. You are in control of your life. You
not only confront the opposition, you confront your fear. Few
accomplishments are more satisfying than confronting someone who is
difficult to face and handling the conflict on your terms.
Confronting and handling people becomes
much easier if you work out a plan and follow it. The key is your
Follow these seven steps to prepare
yourself for dealing with the difficult people in your life.
1. Make the decision to confront the
person directly. This is a mental exercise to
visualize the encounter.
2. Write down the exact problem you need to handle and your goal for the confrontation. What is the problem and know what you have to do to resolve it to your satisfaction.
3. Write down a plan or list of
points you need to make to support your goal. List the facts,
explanations you might need to help the other person understand. List the
points in order of importance.
4. Write down objections, reactions or
disagreements you think the other person may have. Include everything
you are think might happen during the meeting. Putting specific
concerns in writing will lessen your fears and will give you a heads up on what to expect.
5. Organize your notes and supportive documents.
6. Arrange the meeting where you will
not be disturbed, preferably in a space you control.
7. Start the meeting.
The more frequently you confront and
handle difficult people, the easier it becomes. The amount of time it
takes to prepare for a confrontation will decrease.
When you confront and handle everyone
around you, people respect you for your courage, your honesty and your
control. Your associates, employees or coworkers follow your example and
become more productive. Your enemies either become harmless or become
Taking positive organized action, despite
fear, is the kind of courage all successful people must have to succeed.
"You have permission to reprint this article in your e-zine, at your website or in your newsletter. The only requirement is including the following byline..."
Patricia Kopp. Visit www.creativeBUSINESSworks.com for more
original content on marketing tips, sales strategies and business
Published And Distributed By Creative Business Works